In this section:
David Siegel led, championed, inspired the Web design industry. Then he found out that users didn't like pretty pages. So he changed his ways.
Hidden menus are like hidden road signs: they force you to stop when you'd rather keep going. We examine the weaknesses of pop-up, pull-down and cascading menus.
Text-based chat looks an ideal way for firms to help customers do business over the Web. But the results don't measure up to the hype.
Many site managers pay lip service to their site searching facilities, but few actually do what it takes to let users find stuff. Here's how to do it right.
Wouldn't it be nice if you could explain Web site usability to people by handing them a small, amusing instruction manual. Now you can.
